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Tag Archives: customer service
A good FAQ preempts customer concerns, allowing potential buyers to help themselves while giving your customer service team a small break. That’s a big deal since, according to UPS, nearly 47% of online shoppers are unsatisfied with information they can find before checkout.
Amazon is a little crazy about its customers… and the customers seem to like it. So how is Amazon’s self-investment helping them dominate the eCommerce market? Let’s take a look through a couple of examples of their obsessive customer service…
Integrating Social Media Care (also called Social Care) into your customer service program is quickly becoming a necessity. It can be used to effectively respond to customers via your public profile while tracking and listening to conversations about your company. Social Care helps your business go beyond traditional customer service and allows your brand’s personality and rapport to flourish.