When you send a package through the mail, you expect it to arrive at its destination safely and on time. Unfortunately, this is not always the case.

In this article, we’ll discuss what can happen when your package gets lost in the mail and what you can do to find it and we will also cover all you need to know about departed shipping partner facility USPS awaiting item.

What does “Departed Shipping Partner Facility, USPS Awaiting Item” mean?

In simple term, this means that your package was initially picked up by a third-party carrier, who will partially transport the item to a designated local USPS hub for final delivery by the Usps (this final delivery is also known as the Final Mile) 

Oftentimes, the third-party carriers are Usps’s trusted and approved partners. These carriers often deliver large numbers of items through ground shipment to the appropriate USPS local hubs, hence they are sometimes referred to as parcel expeditors, aggregators, and consolidators.

In return, USPS provides these these shipping partners discounted Parcel Select shipping prices. Retailers and eBay sellers then take advantage of cheaper Parcel Select shipping by working with these partners. 

Thus, the tracking message therefore indicates that the item has not yet arrived at the assigned USPS local center, and that they are presently waiting for it. But the status of the delivery will be updated as soon as the shipping partner gets to the USPS hub.

Therefore, there is nothing to fear or worry about. You are not even required to take any action.

The only thing left to do is wait until your shipment reaches the USPS hub for final delivery.

Read also; Tendered to delivery service provider

What does departed mean in shipping?

When the word “departed” is used by any courier or shipping service like FedEx, USPS, DHL, etc., it simply means that your package has left or leave one facility for another location.

In general, it simply means that your parcel has left one distribution center and is currently on its way to your route.

It doesn’t necessarily mean that it’s close by or near. Rather, it just means that your item has left for its next destination.

The purpose of this message is only to keep you updated on the whereabouts of your shipment.

This message alert often comes in different forms; here is the most common one:

Departed from country of origin: When you see this message, it just means that your item has left its production center, manufacturing center, where it was sold, or its country of origin and has been sent to your own country. 

Why is my package marked as “awaiting item?”

There are a few reasons why your package is marked as an “awaiting item.”

Departed shipping partner facility usps awaiting item
  • The item is still with the shipping partner; they haven’t arrived at the appropriate USPS local hub yet.
  • Another possibility is that the package is awaiting pickup by the shipping partner. Sometimes the shipping partner can delay picking up the package.
  • If you’ve been seeing this status for a long time, it’s possible that there was an issue with the pickup address or other information on the package, and it’s being held at the shipping facility until it can be sorted out.

If your package is marked as an “awaiting item” and you’re not sure why the best thing to do is wait or call USPS customer care; they’ll be able to give you more information about what’s going on with your package.

So, Where Is your package when you receive this update?

Your package might still be in the USPS partner’s facility or in-transit. So there’s really nothing much you can do about this other than to wait or call the usps customer care for more update.

So, your only real options are to wait or contact USPS customer service for further information. It’s crucial to realize that “arrived Shipping Partner Facility, USPS Awaiting Item” is a step in the procedure of USPS shipping.

What should I do if my package is delayed?

Unfortunately, there’s not much you can do in this situation other than to wait or call customer support to get an idea about what’s happening. 

However, you don’t need to be scared. “Departed Shipping Partner Facility, USPS Awaiting Item” is normal when you use USPS shipping.

How Long Until Delivery After Receiving the Update?

It’s important to understand that the Usps shipping partners always utilize the USPS Parcel Select ground shipment method, which can be slow at times. 

Unlike priority mail shipping, this shipping method does not have a guaranteed delivery date. Additionally, shipping partners presort the packages, and according to Usps, non-sorted Parcel Select can average 2-8 delivery days.

But Usps usually complete the final mile delivery within 1-3 days after the shipping partner successfully transported the goods to the local hub.

How do I track my package if it is with a 3rd party shipping partner?

First of all, You can try to track the package’s progress on the USPS website by entering the USPS tracking number on the package.

If you don’t have information on which carrier has been used, a quick tip is to visit a universal tracking service online. Regardless of the shipping partner that usps used, you can always trace the full path of your package with the universal tracking service.

While some shipping partners may not update USPS regarding the status of an item in their possession, they may provide tracking updates on their websites.

If the universal method didn’t work, you can try the next method.

Here are links to some of the most common shipping partner tracking pages. Enter the USPS tracking number you received to see if your item is in their system.

  1. FedEx SmartPost https://www.fedex.com/apps/fedextrack
  2. UPS SurePost https://www.ups.com/track
  3. OSM Worldwide https://www.osmworldwide.com/tracking
  4. DHL Global Mail https://webtrack.dhlglobalmail.com/
  5. Newgistics http://tracking.smartlabel.com/

If the package has not been picked up, it will say departed shipping partner facility USPS awaiting item. Once it has been picked up, you’ll see updated information on the website detailing where your package is. 

But sometimes, the third-party carriers are always slow to update the delivery status until they arrive at the USPS local hub, so you may not get any detailed information if it is not updated.

How do I contact USPS about my package?

If you have a package that departed a shipping partner facility and is now awaiting item at the USPS, you can contact them by filling out this online form. You will need to provide

  • your name, address
  • phone number
  • and email address,
  • as well as the package’s tracking number.

Once you have submitted the form, you should receive a response within 24 hours. If you do not receive a response or if there is an issue with your package, you can call 1-800-ASK-USPS® (1-800-275-8777). You can aswell use this link to contact usps customer support directly.

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